Main Help Page - FSU Biology - Computer Support Facilities
- FSU Biology IT Helpdesk
- Software Package Installers
- Computer Security
- Internet and Email
- Biology Network Resources
- FSU Network Resources
- Software
- Hardware
- General
- FSU Biology IT Helpdesk
- Create a ticket method 1: Send an email to support-ticket@bio.fsu.edu.
- Create a ticket method 2: Visit the FSU Biology IT Helpdesk website that is located at https://cgi.bio.fsu.edu/helpdesk/. To get the full functionality of this website you should register your email address with the link provided within the login window.
- Both the email and web methods support attached files, however, to send attachments via the web method you must be logged in with a registered email address.
- The ticket status from either method can be followed when you are logged in with the email address that was used to create the ticket.
- To contact us directly, you can send an email to computer-support@bio.fsu.edu.
- To sign up for network and server downtime alerts mailing list send an email to computer-support@bio.fsu.edu or support-ticket@bio.fsu.edu.
- Software Package Installers
- Computer Security
- Internet and Email
- Setting up a new account in Thunderbird for Windows (via IMAP protocol with OAuth2, supports 2FA)
- Upgrading Thunderbird via IMAP protocol to IMAP+OAuth2, supports 2FA
- Biology Webmail for @bio/@fsu email accounts
- FSU Webmail for @bio/@fsu email accounts
- Setting up a @bio/@fsu email account on MacMail for MacOS (Exchange protocol, supports 2FA)
- Setting up a @bio/@fsu email account on MacMail for Mac OS 10.x (FSU ITS Instructions)
- Setting up a @bio/@fsu email account on iPhone (Exchange protocol, supports 2FA)
- Setup @bio/@fsu email account in iOS BlueMail App
- Setup @bio/@fsu email account in BlueMail App (android/iOS)
- Setting up a @bio/@fsu email account on Outlook 2016/2019 for Windows (Exchange protocol, supports 2FA)
- Setting up a lists.fsu.edu email list
- Access Delegate mailbox in Outlook or Webmail
- Setup a Delegate mailbox in Thunderbird
- Biology Network Resources
- Connecting to Gamma or PSI on Windows
- Connecting to Gamma or PSI on Mac OS
- Connecting to the Pauper cluster via Filezilla
- Connecting to PSI via Filezilla
- Tectia SSH Client
- Connecting to the Pauper Cluster from MS Windows via SSH/VcXsrv
- Connecting to the Pauper Cluster from MacOS via SSH/Xquartz
- Configuring WinSSHD
- How to build and upload a webpage on www.bio.fsu.edu
- Making a password protected webpage on www.bio.fsu.edu
- FSU Network Resources
- Software
- Biology Computer Support Installers/Updaters
- Installing Geneious Prime (latest version, you probably want this one).
- Installing Geneious v9 (old version).
- Installing ArrayStar
- Installing JMP
- Installing Sequencher
- Tectia SSH Client
- Installing RClone with OneDrive as the Remote for Windows 10
- Installing Honorlock Chrome Extension
- FSU Adobe Account Creation and Sign In
- Creating and Using a Digital Signature with Adobe Acrobat
- Hardware
- General